Kepha Olwal

Sales Development Representative

Nairobi, KE.

About

Dynamic Sales Development Representative with a proven track record in B2B lead generation, pipeline growth, and client relationship management within the construction sector. Eager to leverage expertise in outbound prospecting, consultative selling, and market expansion to drive sales and foster strong client partnerships in decorative paint sales, particularly within emerging East African markets. Committed to transforming sales opportunities into tangible revenue growth and enhancing brand presence.

Work

Jaquar World Kenya

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Sales Development Representative

Nairobi, Nairobi, Kenya

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Summary

Drove B2B sales development within the construction sector, generating qualified leads and expanding project portfolios across East Africa.

Highlights

Generated over 50 qualified B2B leads monthly, consistently fueling pipeline growth within the competitive construction sector.

Expanded market presence and captured new accounts by strategically representing the brand at key industry events and engaging with architectural and design specifiers.

Cultivated long-term client relationships and significantly grew the project portfolio by targeting high-value construction projects across the East African region.

Calltronix Ltd

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Customer Service Representative

Nairobi, Nairobi, Kenya

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Summary

Enhanced customer satisfaction and revenue growth by optimizing CRM data, implementing effective upselling strategies, and resolving client issues.

Highlights

Managed and optimized the Loways CRM database, significantly improving data accuracy and customer tracking for targeted sales and marketing campaigns.

Achieved a 21% increase in monthly sales revenue by proactively identifying and converting service interactions into strategic upsell opportunities.

Maintained a 93% customer satisfaction rate, resolving complex issues efficiently and strengthening client loyalty and retention.

Education

Hodi B2B Sales Development Bootcamp

Nairobi, Nairobi, Kenya
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Bootcamp Certificate B2B Sales Development Grade:

Courses

Intensive B2B SaaS sales development and modern prospecting strategies

Hands-on training in outbound lead generation, cold calling, and LinkedIn prospecting

Objection handling and advanced sales techniques

Machakos University

Machakos, Machakos, Kenya
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BSc. Hospitality and Tourism Management Grade:

Courses

Client Relationship Management

Service Excellence Principles

Effective Communication Strategies

Organizational Development through Project-Based Coursework

Negotiation Skills

Languages

English

Certificates

HubSpot Inbound Sales Strategies

HubSpot Academy

Google Digital Marketing & E-Commerce Professional Certificate

Coursera

Skills

Sales & Business Development

B2B Sales, Lead Generation, Outbound Prospecting, Pipeline Growth, Client Acquisition, Account Management, Consultative Selling, Upselling, Negotiation, Market Expansion, Sales Strategy.

Client Relationship Management

Client Retention, Customer Loyalty, Stakeholder Engagement, Service Excellence, Problem Solving, Client Communication.

CRM & Data Management

CRM Systems (Loways, HubSpot), Data Accuracy, Customer Tracking, Sales Campaign Management, Database Optimization.

Industry Expertise

Construction Sector Sales, Architectural Sales, Interior Design Projects, Building Materials, Project Portfolio Development, East African Markets.

Digital & Marketing Skills

Digital Marketing, Customer Journey Mapping, Paid Ads (Google & Meta), E-commerce Optimization, LinkedIn Prospecting, Brand Representation.

Kepha Olwal